Requisition #: M11507
Working Title: Manager, Sports Neurology and Pain Medicine
Business Entity: MDN - Medical Delivery Network
Cost Center # - Cost Center Name: 0161500 - Kerlan-Jobe Park Terrace
City: Los Angeles
Job Category: Management/Professional
Job Specialty: Manager
Position Type: Temporary
Shift Length: 8hr
Hours: 8:00 a.m. - 5:00 p.m.
Days: Monday - Friday
Shift Type: Day
Job Posting: The Manager, Medical Group Operations oversees the operations of The Center for Sports Neurology and Pain Medicine (Center). Directly supervises and leads the operations of the Center, and provides backup support for the Vice President. Serves as a primary driver in the operational establishment of new practices and specialties for the Center. Serves as a resource to the operations managers, coordinating the operations of individual facilities and overseeing staffing functions related to all regular, per diem and temporary personnel. Performs related recruitment screening and selection functions, orientation, training and management functions in support of the Center. In collaboration with the Vice President, responsible for oversight of operational processes and projects throughout the Center, with a focus on maximizing patient access and revenue streams, establishment and development of new clinical areas, staff and management development and mentoring. Functions as a strong patient and physician advocate, and directs staff and management activities with an eye to achieving excellence in all aspects of the patient experience. Provides various legal support functions to senior management on a wide variety of healthcare and operational matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Directly supervises the Center. Responsible for recruiting, orienting, training, coaching, evaluating, counseling and exiting direct reports.
• Promotes the concept of the patient care team, synthesizing the needs and activities of clinical and administrative staff and physicians with a focus on the patient experience.
• Plans, organizes, and directs administrative (front office), clinical (back office), and health information daily operations of the medical practice(s) as required. Coordinates operations as needed between different facilities (e.g., staffing).
• Develops, reviews, and revises standard operating policies and procedures in collaboration with senior management.
• Serves as a resource to operations managers for day-to-day personnel issues and other administrative problems requiring senior management review, input and advice.
• Provides direction and support to operations managers in the integration of new practices and physicians to the medical group; ensures that all aspects of practice set-up are appropriately planned for and executed.
• Assists with development of operating wage, non-wage and capital budgets in accordance with the budgetary guidelines.
• Works collaboratively with key representatives from support departments in the planning and implementation of new processes and systems in operations; serves as a liaison and project manager in new implementations and process improvements.
• In collaboration with senior management, reviews current operational process, makes recommendations and implements operational process improvements to support quality care, access and patient satisfaction.
• In collaboration with management team, directs the management of Foundation per diem pool operations to include selection and placement of per diem staff, administrative supervision and management, gathering and monitoring feedback on staff performance, training, payroll processing, development of performance appraisals and counseling documentation, recommendations to Vice President regarding potential for regular position and hiring timeline.
• Oversees staffing operations with management team to ensure appropriate daily coverage in offices in the event of unscheduled call-outs from staff.
• Manages internal recruitment processes from an operations perspective, to include collaboration with Human Resources in the development of recruitment and sourcing strategies, screening of candidates; interviewing; coordinating interviews with operations managers, physicians, and other appropriate staff; confirming selections, completing pre-employment paperwork and coordinating new hire processes with Human Resources.
• Directs efforts and participates with the management team in the preparation for recruitment efforts, attends recruiting job fairs, tracks placement of applicants and responds back to applicants as to status of application.
• Coordinates and/or conducts staff orientation, training, computer access, and compliance with all employment requirements.
• Coordinates placement of temporary personnel through agencies, to include management of vendor relationships, processing of invoices and maintaining monthly reports of staff usage and expense, recommendations to Executive Manager regarding potential for regular position and hiring timeline.
• Develops appropriate policies and procedures pertaining to staffing and per diem pool operations.
• Trains other staff, including management, on per diem pool policies and procedures.
• Coordinates all necessary paperwork and personnel actions with Human Resources. Includes processing of initial requests for recruitment, confirmation of new hire selection, and subsequent personnel action forms.
• Assumes administrative responsibility over individual facilities in the absence of operations managers as requested.
• Manages operational and special projects within scope of responsibility.
• Provides legal advice to senior management on various corporate governance, employment, healthcare privacy and security, real estate and physician recruitment/contracting matters.
• Assists in reviewing, drafting and negotiating various contracts.
• Provides education to staff to ensure staff’s awareness and compliance with applicable laws and regulations, and to improve the quality of care to KJ patients.
• Monitors and analyzes prospective federal and state legislation impacting health care operations.
• Monitors and reviews all work and expenditures for outside counsel to ensure efficiency and effectiveness of legal services.
• Oversees the Center’s operations, including academic and clinical research programs, operational development and expansion, physician practice transformation initiatives, patient experience initiatives, facilities development/construction and strategic space planning.
• Assists with the Center’s Professional Revenue Cycle Management.
• Directly supervises the Center’s staff.
• Helps the Center achieve its strategic imperative to build a multi-site Sports Neurology and Pain Medicine Center to support goals of Neurological health across the lifespan.
• Assists with the recruitment and contracting of physicians for the Center, including the development of new relationships with residencies, medical schools, and other Sports Neurology entities to ensure a pipeline of future fellows and affiliate physicians.
• Assists the Center achieve new market share, increasing internal and external referrals through development of strategic markets. Develops and maintains relationships with various third parties to ensure the creation of successful joint ventures.
• Works with KJ Vice President with regards to implementation of business plan and expense control.
• Creates and implements a strategic vision for the Center, setting organizational policy and implementing best practice workflows in collaboration with KJ, the Cedars Medical Network and the Cedars-Sinai Health System.
• Assists in marketing and business development efforts for KJ and the Center, working in collaboration with the Cedars-Sinai Health System Marketing Department.
• Other duties as assigned.
Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.
Education Certifications/Licensure Experience Physical Abilities QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Requires bachelor’s degree and eight or more years healthcare management or healthcare-related experience, or equivalent education and experience. Experience in a medical group setting, and previous medical office management and/or supervisory experience and recruiting experience preferred. In addition, the position requires the following:
• Ability to be organized, accurate and detail oriented.
• Ability to edit material and ensure correct punctuation, spelling and grammar.
• Ability to perform mathematical calculations necessary for payroll responsibilities.
• Excellent verbal and written interpersonal communication skills. Demonstrates ability and initiative to compose letters, policy statements, procedure manuals and ad hoc reports. Ability to organize complex statistical and narrative reports, charts and exhibits into a complete document suitable for publication and distribution.
• Proficiency and/or ability to become proficient in numerous software applications including Word, Excel, PowerPoint, Lawson, Kronos, and others.
• Ability to speak in front of both large and small groups.
• Ability to interact effectively with leadership, management, Managers, managers, internal staff and representatives of public agencies and business.
• Ability to problem-solve and work independently. Must remain calm under pressure and use independent judgment.
• Ability to function as a member of a team.
• Excellent customer relations skills.
• Ability to work with difficult people.
• Ability to coordinate and prioritize multiple tasks, projects and programs.