The Support Services Representative is a member of the nursing team & contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. The Support Services Representative serves as a liaison between the nursing staff & the nursing administration team members & is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, & pay practices. Essential Functions:• Ensures sufficient, appropriately qualified staff on a daily basis in accordance w/ the KP nursing workload management system, currently known as GRASP.• Generates daily reports describing variances between GRASP requirements & actually staffing needs.• Works w/ Registry vendors to ensure compliance w/ The Joint Commission regulatory requirements for outside registry personnel.• Interprets collective bargaining agreements (CBA) to minimize the cost of overtime &/or other premium payments; ensure seniority in vacation selection or other time off.• Creates ranking systems for regular staff in accordance w/ seniority provisions of contracts & availability forms filed by employees.• Documents discussions w/ staff & management to ensure that contract provisions are followed; may be required to testify at arbitration’s or other legal proceedings regarding such documentation.• In accordance w/ individual facilities guidelines, negotiates w/ staff to cover vacant shifts.• Generates & maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital.• Addresses all urgent staffing/payroll situations.• Works w/ &/or provides necessary information to payroll to ensure employees are paid in accordance w/ CBAs or other KP policies & guidelines.• Interprets coded timecard module that arise & process timecards for payment on a bi-weekly basis.• Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.
Basic Qualifications:• High school diploma required• Testing:Basic Word and Excel•Testing: Typing 40 WPM• Excellent knowledge of computer programs such as Word & Excel w/ the ability to quickly understand & utilize the nursing workload database.• Excellent interpersonal communications skills that enable individual to work w/ a variety of personalities & negotiate the necessary coverage for the hospital.• Strong problem solving skills allowing individual to develop creative alternatives to staffing/payroll issues.• Detail oriented to ensure that discussions w/ staff & decisions regarding selection of staff are documented in case of disputes.• Excellent analytical abilities of the written word, metrics, charts, or other documents generated by the GRASP system & computerized staffing system.• Must be decisive w/ the ability to work independently & make decisions regarding staffing/payroll requests or challenges.• Must be flexible to meet the needs of the department.• Must be able to work in a labor / management partnership environmentPreferred Qualifications:• Some college preferred.• Knowledge of health-care environment preferred.Skills testing:Typing 40 WPM, Microsoft Word and Excel (able to pass skill assessments)
Primary Location:California-San Jose-San Jose Hospital 250 Hospital Pkwy.
Scheduled Hours (1-40):0
Working Hours Start:Call-in/On-Call
Working Hours End:Call-in/On-Call
Employee Group (Union Affiliation):United Healthcare Workers - West
Job Level:Individual Contributor
Job:Administration, Clerical and Support Services
Public Department Name:Admin Supp-Nursing Staff Ofc
Job Eligible for Benefits:No
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.