About Lockton More than 6,000 professionals at Lockton provide 50,000 clients around the world with risk management, insurance, employee benefits consulting, and retirement services that improve their businesses. From its founding in 1966 in Kansas City, Missouri, Lockton has attracted entrepreneurial processionals who have driven to become the largest privately held, independent insurance broker in the world and 9th largest overall. For eight consecutive years, Business Insurance magazine has recognized Lockton as a “Best Place to Work in Insurance.” To see the latest insights from Lockton’s experts, check Lockton Market Update.
Answers incoming communication lines with professional warmth and courtesy; locates appropriate associate and directs calls to destination without delay.
Takes message when caller cannot be connected to appropriate destination; leaves a written or voice message for associate with regard to the message and follows through to see that associate receives message as quickly as possible.
Proactively maintains day-to-day information on the schedules of associates, and where they may be reached, for expedient handling of calls.
Greets visitors and contacts appropriate associate and/or directs visitors to proper location.
Ensures that repair, construction, and other trade industry persons are logged into our Visitors System, including signing in their arrival and departure.
Understands this position is the initial contact point for all Lockton callers and visitors, and represents Lockton in the highest professional manner.
Understands when circumstances require gentleness, sympathy, tactful persuasion, conciliation, assertiveness, or other approach and reacts appropriately.
Takes personal responsibility for the satisfaction of every caller and visitor; is considered a strong team player.
Makes positive contribution to customer satisfaction and constantly strives to improve service to the customer.
Protects the confidentiality of reference information utilized and information learned by performing the duties of the position.
Ability to schedule meetings, maintain calendar, and make travel arrangements for executives, if necessary.
Ability to prepare and submit expense reports for executives, if necessary.
Ability to maintain contact lists for executives, if necessary.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
College-level coursework in administrative office skills or comparable work experience as a Senior Receptionist and/or Administrative Assistant
Experience and effectiveness in handling a multi-line consoles in a fast paced professional business environment.
Ability to use office equipment such as a computer terminal and keyboard, calculator, copier, facsimile machine, and multi-line phone console.
Proficiency in the following: Microsoft Office (Word, Excel, Outlook) and the Intranet.
Demonstrated ability and voice control to quickly instill confidence and comfort with callers and visitors.
Ability to understand and carry out verbal and written instructions.
Ability to speak into and hear voices from telephone equipment.
Firm, fluent grasp of English language with exemplary verbal, listening, written, and interpersonal skills to interact with callers, associates, and visitors at all levels.
Strong value of service with demonstrated problem solving skills, and ability to make rapid decisions with moderate information.
Ability to make decisions in accordance with company policy as required.
Legal right to work in the United States.
Lockton Companies, LLC, is an Equal Opportunity Employer. As a privately-held company, we offer a competitive compensation and benefits package reflecting our commitment to attracting and retaining great associates. This includes health and dental coverage effective on the hire date, 401(k) match with immediate vesting, and a competitive vacation plan.
**NO AGENCIES PLEASE**
Any Employment Agency, person, or entity that submits an unsolicited resume to this site does so with the understanding that the applicant’s resume will become the property of Lockton Companies, LLC. Lockton will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person, or entity. Employment Agencies who have fee agreements with Lockton must submit applicants to the designated Lockton Employment Coordinator tobe eligible for placement fees.