The incumbent will serve as a Veterans Service Representative (Authorizer) within the Veterans Benefits Administration (VBA), Office of Compensation Service. The incumbent of this position will adjudicate claims, authorize payments, and input data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. Specific duties are as follows:
- Serves as an Authorizer reviewing all required work of other Veterans Service Representatives when a second signature is required.
- Reviews and approves work for technical accuracy, clarity, thoroughness, and sensitivity of notification.
- Ensures that notices of decisions are prepared with an empathetic tone and are complete and phrased in terms that the claimant can understand.
- Ensures proper notification to the claimant.
- Makes administrative decisions and special determinations relating to qualifying military service, character of discharge, domestic relations contested claims, homicide, presumed death, line of duty, or willful misconduct, corpus of estate, and violations of U.S. Penal Code, related attorney fees, administrative error, and fraud.
- Authorizes administrative decisions made by other Veterans Service Representatives including character of discharge, line of duty, or willful misconduct, corpus of estate, and apportionment decisions.
- Explains a final decision if a veteran expresses an indication of dissatisfaction with a determination (filed in person, by telephone, or by mail) in an effort to gain acceptance of the determination, and also explain the post-decision review process.
- Uses electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
- Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claim
Standard 5 day, 8 hour, full time (40 hours a week) schedule; actual times to be determined. Position Description #:
02105A Promotion Potential:
This vacancy is being announced at the full performance level (GS-11). There is no known promotion potential. Summary
OUR MISSION: To fulfill President Lincoln’s promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
Qualifications & Evaluations
To qualify for the Rating Veterans Service Representative Authorizer position, you must meet all requirements by the closing date of this announcement 09/27/2017IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
MUST HAVE PASSED THE VETERANS SERVICE REPRESENTATIVE SKILLS CERTIFICATION TEST.
Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
1. As a current Federal GS employee you must meet time-in-grade requirements (unless if you are eligible for a non-competitive hiring authority such as Schedule A, VRA, or are a 30% or more disabled veteran).
For a GS-11 position, you must have served 52 weeks at the GS-10 level
2. SPECIALIZED EXPERIENCE OR QUALIFING EDUCATION: You must have one year of specialized experience equivalent to at least the GS-10 level. Specialized experience would typically include, but are not limited to experience that requires knowledge of the complex field of laws, regulations and Federal legislation pertaining to the full range of veterans’ benefits and a comprehensive and thorough knowledge of state, Federal and local veterans’’ benefits programs. Examples of specialized experience would typically include, but are mot limited to:
?Understanding and interpret medical reports, and other medical evidence to include expert opinions;
?Evaluating medical evidence and allegations while drawing sound conclusions; and
?Collaborating with Veteran Service Representatives, Decision Review Officers, Veterans Service Organizations and veterans as necessary to assure proper decisions are made.
You may substitute three years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. To be creditable, such education must demonstrate the knowledge, skills, and abilities (see "Competencies" in the Requirements section) necessary to do the work.
You may combine specialized experience and education(http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e5) . [To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100% to qualify.]
"Experience" refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You will be rated on the following competencies based on your application for this position:
1.Ability to interpret and apply laws, regulations and procedures in order to adjudicate cases and/or authorize claims.
2. Ability to analyze and research to request comprehensive documents needed for rating and non-rating issues.
3. Ability to communicate orally and in writing to individuals with varied backgrounds.
4. Ability to work in a team environment.
5.Knowledge of laws, regulations and procedures to be able to evaluate evidence and allegations to draw sound conclusions..
If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
Your rĂŠsumĂŠ and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Location/Region: Los Angeles, CA (US)