If you are a ITSM Engineer with experience, please read on!Top Reasons to Work with UsHighly ReputableWhat You Will Be DoingAs an ITSM Engineer you will be responsible for:
Perform day-to-day support and maintenance of the ServiceNow platform.
Monitor health, usage and overall compliance of the ServiceNow platform.
Recommend teams on design, development and overall ServiceNow best practices.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
Develop ServiceNow software solutions using scripting languages.
Work with functional and administrator teams to deliver automated workflow solutions in ServiceNow.
Develop systems integrations and process automation; Identify opportunities to leverage automation.What You Need for this Position2+ years administering and supporting ServiceNow
Strong working knowledge of ServiceNow components including Service Catalog, Incident Management, Problem Management, Change Management, Knowledge Management, CMDB, Discovery and Service Mapping.
Strong analytical capabilities coupled with business acumen proactively solving problems facing the organization.
Experience integrating ServiceNow with third party tools.
Experience with workflow automation.
Excellent understanding of ITIL processes.
Superior oral, written and documentation skills in technical and non-technical terms.
Results & detail oriented.
Interpersonal skills to work and collaborate with all personality types at all levels inside and outside the organization.
Customer focused and team player.
Demonstrated experience developing and managing ongoing metrics and reporting.
Proven ability to multi-task, prioritize, adapt rapidly to change, and thrive in a fast-paced, ever changing and growing environment.
Ability to synthesize complex information and concepts to keep a team focused on end goals.
Ability to prioritize without sacrificing flexibility.
Sound business judgment, proven ability to influence others, and strong analytical and facilitation skills.What’s In It for YouGreat Salary and BenefitsSo, if you are a ITSM Engineer with experience, please apply today!
Applicants must be authorized to work in the U.S.
Preferred Skills ServiceNow ITSM UI