Plans, schedules, develops and monitors medical call center telephone answering and patient appointment scheduling at the USC Access Center. Manages cross-functional teams assigned by the Access Center Director supporting USC’s Hospitals, Clinics and Physician Offices. Has direct responsibility for ensuring task execution, personnel administration, and operational oversight/management. Provides leadership and direction with proven results.
Minimum Education: Bachelor’s Degree or Combined experience/education as substitute for minimum education
Minimum Experience/Knowledge: 5 Years
Combined education/experience as substitute for minimum experience
Three years experience (7 years preferred) overseeing a customer service function in a healthcare environment. Knowledge of HIPPA compliance and various insurance types. Demonstrated excellent interpersonal organizational, and oral and written communication skills. Ability to multi-task, implement procedures, policies and establish efficient workflows. Knowledge of patient scheduling and registration, insurance authorization and communication systems. Knowledge of medical terminology, health plans, third-party insurance, ACD reporting and MS Office software.
Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
REQ20055359 Posted Date: 01/23/2018
Location/Region: Los Angeles, CA (US)