ABOUT THE UNIVERSITY
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is.
ABOUT THE DEPARTMENT
The USC Department of Public Safety (DPS) is one of the largest campus public safety departments in the United States employing 300+ full-time personnel and 30 part-time student workers. The department’s primary mission is to provide a safe and secure environment on campus and in the local USC community that allows students, faculty, staff and campus visitors to realize their academic and social pursuits.
We seek the best and brightest, individuals who have the aptitude and sense of commitment, those who want to help their community. If you’re ready for an enriching career, one with meaning and challenge, then the USC Department of Public Safety is for you. Within this work, you can find significant achievement, satisfaction and reward.
We are seeking an experienced steadfast Public Safety Communications Operator (PSCO) Supervisor. This supervisory position will be responsible for directing communications day-to-day supervision of all activities, developing and implementing in-service training, coordination of work schedules, records and report systems, as well as performing other administrative duties required of the communications operations. This position reports to the Public Safety Communications Manager. Supervisory duties are performed with considerable independence and reviewed by the Communications Manager through interactive conversations, meetings and reports. Job responsibilities include but are not limited to:
- Receives emergency calls requesting police, fire and rescue assistance. Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service.
- Maintains a record of all calls and radio messages. Monitors status of public safety, parking transportation, campus cruiser, residential protection, assets protection, and other special duty units. Prepares appropriate management reports of calls.
- Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment.
- Develops objectives and tactical plans for public safety or crime problems. Participates as part of management team in assessing needs.
- Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department and other agencies.
- Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed.
- Leads assigned communications staff. Coaches communications staff through problem solving processes and holds them accountable for their activities while empowering them to be creative. Provides rewards for good or exceptional performance, assists employees improve performance, recommends discipline as needed, and conducts performance evaluations. Ensures adherence to department rules and regulations.
- Trains communications personnel in the operation of all communications room functions and procedures as needed. Ensures staff is adequately trained to perform all communications room operations.
- Defines needs and contributes to the development of procedures which support the communications function. Maintains and conducts audits/information searches of the department’s radio and telephone taping equipment and Computer Aided Dispatch system.
- Reviews work for accuracy and adherence to internal policies and procedures. Addresses errors and provides feedback.
Additional Job Information:
- Must be able to report for work in emergencies.
- Must be able to work various shifts as assigned including early morning, day and night hours, overtime, weekends and holidays. 8 or 10 hours per day, 40 hours per week.
- Must be able to handle stress in a sometimes hostile or emotional environment.
- Must maintain service-oriented attitude in relations with co-workers, university community, the public and representatives of other agencies.
- Leads one or more employees performing similar work.
- May oversee student, temporary and/or casual workers.
- Four (4) years of experience in the field of communications and dispatch with one (1) year of supervisory experience and some administrative experience.
- Completion of the Peace Officer Standards and Training (POST) Public Safety Dispatchers’ Basic Course.
- Ability to type at a corrected rate of 45 words per minute.
- Related undergraduate study.
• Minimum Education: High School or equivalent
• Minimum Experience: 2 Years
• Minimum Field of Expertise: Directly related experience.
REQ20055859 Posted Date: 01/31/2018 - Thru date - 3/1/2018
Location/Region: Los Angeles, CA (US)