Customer Service and Sales Associate
Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.
- Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
- Work on special short-term projects to offer customized support for new products or products at end-of-life
- Monitor the customer satisfaction levels and develop methods for increasing them
- Assist in creating ways for delivering excellent customer service to irate or problematic customers
- High school diploma/GED required (College degree preferred)
- 2+ years experience in a customer service role
- Proficiency with MS Office
- Ability to work well in a team environment
- Strong sense of professionalism and discretion required
Benefits: The management team offers an environment where our associates ideas are not only heard but implemented. As a company, we offer advancements base solely on individual performance.
- Full paid one on one training
- Full time / Part Time
- $12-$15 hourly plus weekly bonuses
- Management trainee positions opening
- Travel opportunities
- Major Holidays off
True Vision Does Not Participate in any of the Following: Door to Door / Call Center / Business to Business / Telemarketing
True Vision Enterprises, Inc. specializes in retail programs for our client's products and services. Our extensive client base speaks for itself while we also represent the leader in Satellite Television Services. With the 2010 unveiling of our new marketing program, we have developed a major presence in some of largest chain retailers in the nation.
True Vision Enterprises, Inc. was created to acquire and retain customers in a more personalized approach for various types of companies and businesses. Today, we lead the nation in outsourced marketing as well as in innovative marketing campaigns.
Location/Region: Anaheim, CA (US)