At Fareboom.com we are looking for a passionate, energetic and detail oriented credit card billing verification specialist to help provide excellent billing related customer service and at the same time identify and prevent unauthorized credit card use. You will use our custom built state-of-the art website to process reservations, payments, customer communication, task scheduling and much more for a highly efficient workflow.
Fareboom.com is a discount international airfares online travel agency with headquarters immediately adjacent to the Los Angeles International airport.
The Verification Specialist duties are as follows, but not limited to: Performs customer and sales support by verifying payment information with credit card issuing banks. Answers and handles multiple phone calls, directs phone calls within department/organization. Performs loss prevention by contacting different banking institutions to verify and ensure payment information is correct and legitimate. Works directly with the supervisor/manager to ensure high quality of service.
Starting from $13.50/hour (based on experience)
- Fluent in English with great communication skills
- Must have excellent phone etiquette.
- Must be able to multi-task and be detail-oriented.
- Able to work under pressure to meet deadlines.
- Must be reliable, responsible, and punctual.
- Must be proficient with Microsoft Office.
- Banking experience is a plus.
- Bi-lingual (Spanish or Mandarin/Cantonese) is a plus.
- Inter-departmental relation skills required.
- Ability to sit for 6-7 hours daily with breaks.