ORGANIZATION: Behavioral Healthcare / Children's & Family Services (Non-Profit)
TITLE: Chief Operating Officer (COO)
REPORTS TO: CEO & Board Executive
LOCATION: Southwest, USA
SIZE: $50 Million
COMPENSATION: $250,000 - $300,000 base salary + 20% bonus + benefits + relocation
RELOCATION: You must relocate. No exceptions. This is not a remote job.
About the organization ($50 Million Non-Profit Organization):
Our client is a leading national non-profit organization dedicated to helping victims of child abuse. The organization focuses on advocacy, prevention, treatment and community outreach.
There are multiple programs that fall under the organizational umbrella including Residential Treatment Facilities.
The other programs & services that fall under the organization’s umbrella include Group Homes, Foster Care Services & Advocacy Centers.
The Chief Operating Officer (COO) works collaboratively with the CEO and the Board to provide the leadership, management, and vision necessary to execute the integral operational strategies critical to the success of the organization’s mission. The COO exercises fiduciary and managerial responsibility over resources and operations in a prudent and ethical manner while managing an organizational structure that supports the mission, goals, and objectives. The COO is a seasoned operator who possesses a broad-based, highly-developed knowledge of operational, financial, and organizational skills. The COO demonstrates strong leadership qualities, proven skills in developing/maintaining human relationships, and a proven track record for results.
Leadership of Operations
Provides leadership, guidance, direction, and oversight to the overall operations
Supervises the Executive Leadership Team
Interacts as necessary with the CEO, President, EVP of the Board, Board of Directors, staff, affiliates, donors, professional advisors, and the general public. Serves as the princiapl spokesperson both internally and externally for the operations of the organization
In collaboration with the CEO and EVP of the Board and members of the Executive Leadership Team, creates and promotes a culture that reflects its mission, vision and core values; one which will enable the organization to attract and retain capable employees
Provides leadership, guidance and direction to the strategic planning process resulting in the formulation and establishment of clearly-defined goals, objectives and strategies
In collaboration with the CEO, EVP of the Board and the Executive Leadership Team, provides observations regarding implications related to business operations, strategic planning, strategic thinking, problem solving, marketing, communications, new market opportunities and organizational growth
Sets and communicates strategic direction for operations
Management of Operating Plan Objective
*Manages day-to-day activities to annual budget targets by providing oversight of organizational policies, processes, & procedures and by monitoring daily operations
Implements and manages the systems and processes necessary for organizational scalability and the successful creation and delivery of products and services
Demonstrates an understanding of local and state governments
Monitors national trends affecting children’s welfare
Serves as the key point of contact for inquiries related to operations
Financial Management – Budget Management
In collaboration with the CEO, EVP of the Board, CFO and the Executive Leadership Team, provides leadership and oversight to financial operations
In collaboration with the CEO, EVP of the Board, CFO and with input from the members of the Executive Leadership Team, oversees financial growth and stability by helping to ensure that revenue, expenses, margin, and key operating goals and objectives are met or exceeded
Provides oversight to the communication of clear budget management guidelines and the Operations Organization
Monitors monthly financial reports and make adjustments as may be necessary
Communication Channel with Senior Management
Participates as a member of the Executive Team and represents the Operations Organization in interactions with other departments and with the Board
Maintains ongoing communication with the CEO, EVP of the Board and the Executive Team on the latest trends, financial performance, competitive updates, and the achievement of the goals of the operating plan
Coordinates the specific objectives of the operations plan with all functional departments
Meets regularly with Executive Team to receive feedback and to better understand the operating challenges they face
Removing Obstacles to Performance
Empowers employees and those within the Operations Organization to succeed by identifying and removing internal and external obstacles to performance
Develops strategies and tactics to overcome current/future challenges, problems and obstacles to performance. (e.g. new systems, structures, policies, procedures, etc.)
Identifies, investigates, acquires & implements tools that will enhance the efforts and productivity of the Operations Organization
Periodic travel by the COO is a strategic priority to assist the organization in meeting its operating objectives
- Knowledge Base – Education
Master’s Degree in Business Management or a related field.
- Knowledge Base
The COO should also have an in-depth working knowledge of business operations.
- Work Experience
The COO should have 5 - 10 years of successful management experience in business operations. Experience specifically in the child welfare, social service and/or behavioral health industries is required. Candidates that do not have this experience will not qualify. In addition, the COO should have:
Senior management level experience in leading business operations including Sales, Marketing, IT, Facilities, Accounting, Legal, Risk, Donor Development, M&A , Grants, Federal contracting, Support services and program delivery
P&L responsibiltiy greater than $30 million in revenues, and consolidated programmatic management experience with an organization spanning coast to coast.
Experience in managing diversified U.S. business operations with thousands of volunteers, chapters, federal government grants and multipe boards
A history of consistently executing successfully on operating plans, including the achievement of profitability goals and financial objectives
Experience managing business operations in multiple geographies with a diversified customer and employee base
Currently leading at the C-Level in a substantially similar organization
Experience with complex debt negotiations and with managing debt covenants
Extensive legal document and negotiations experience
Auditing experinece with a Big 4 firm, and hands on experience with federal, state, city and county audit
The proven ability to guide multiple stakeholders to consensus in a decision making process and operate in a fast-paced environment in which cross-functional teamwork and personal iniative is essential
Prior knowledge and experience in the social service non-profit sector with an understanding of Medicaid reimbursement and multi-state business model
Proven success with identifying and implementing technology to drive excellence and best practies
Experience managing internal and external legal counsel
Proven emotional intelligence to effectively communicate with various constituents to include the media, Boards, donors, events, chapters, government agencies, lobbyists and founders
Successfully pass a pre-employment (post offer) physical exam and drug screen test.
Successfully pass a fingerprinted criminal history background check and receive the required criminal clearance within 7 calendar days of being fingerprinted.
TO BE CONSIDERED/APPLY:
Please send your resume and compensation requirements (desired base salary and bonus information) to: firstname.lastname@example.org to be considered.
Note: This is a continuous recruitment process and qualified applicants should submit their resume as soon as possible. This recruitment may close at any time without notice. Resumes will be reviewed by the CEO & Board. Upon review of resumes, the hiring committee will identify a pool of qualified and desirable candidates to interview. Please respect the process & do not contact the organization directly as ROI Executive Search has been retained to conduct this search assignment. Thank you.
This is the #1/top operations position for this $50M non-profit organization, so those who are currently a CEO or COO of $30-100M residential treatment facilities (large, geographically disbursed) in the children’s welfare industry or behavioral health industry (behavioral healthcare facilities) will be appropriate for this role. This role requires the COO to have significant previous experience with residential care (programs & services in the children’s welfare industry) and/or Behavioral Healthcare experience running various Residential Treatment Facilities.
Key words: COO, CEO, Residential Treatment Facilities, Behavioral Healthcare, At-risk, Medicaid, Medical, programs, RTF, RTP, At-risk, children, group homes, abused kids, children’s programs, operations, budget, donors, non-profit, for profit, community based services
Location/Region: Los Angeles