Provide timely and efficient technical and clerical support to the pharmacies. Maintain excellent customer service standards, both in person and on the telephone. Uphold the Clinic’s mission in providing quality service ensuring patient satisfaction.
Patient Services: Ensure that patients/consumers receive quality, timely, professional services in accordance with Clinic’s mission and values; Participate in providing timely and efficient support to ensure that patients receive required medications, accurately and effectively.
- Enter prescription data accurately (from clinicians’ medication orders) in the pharmacy management system.
- Generate prescription labels.
- Obtain clarifications on prescriptions/orders from prescribers/clinicians or pharmacist when needed.
- Perform packaging, manipulative, or other nondiscretionary tasks while assisting and while under the direct supervision and control of a pharmacist.
- Furnish refill medications to patients while the pharmacist is present in the pharmacy.
- Initiate Patients Assistance Programs (PAPs) applications for appropriate medications. Enter information accurately into the data base system. Verify that all patients information is correct/complete
- Place drug orders other than controlled substances, as directed by pharmacist
- Receive drug shipments other than controlled –substances (receive, open, verify, and stock medication shipments).
- Receive, open, log, and stock PAP prescriptions, donated sample medications, including processing any relevant documentation according to pharmacy policies.
- Maintain pharmacy shelves in an orderly manner; perform monthly checks of the drug supplies stored in the pharmacy.
- Answer pharmacy phones; forward clinical inquiries to the proper/designated clinical staff.
- Initiate update of pharmacy software program whenever necessary.
- Maintain a professional, friendly, and courteous attitude in the performance of the duties.
Regulatory Compliance: Ensure compliance with both external regulations (e.g., CA State Board of Pharmacy Law, HIPPA, etc.), and internal policies and procedures.
- Comply with all CA State Board of Pharmacy regulations, including what you are legally allowed to do in pharmacy setting, with and without the physical presence of a licensed pharmacist.
- Comply with all internal pharmacy policies and procedures.
- Process expired medications in a timely fashion
Communications: Ensure effective, professional communications within and outside of the Clinic setting.
- Handle patient information with utmost respect and confidentiality.
- Maintain a professional, friendly and courteous demeanor in the performance of duties.
- Provide input to supervisor on issues that need attention and/or improvement.
- Handle patients’ complaints or concerns in a professional manner. Refer patient to appropriate management staff for handling or resolution of issues.
- Run periodic management reports as instructed by pharmacist or pharmacy coordinator.
- Other duties as assigned by direct supervisor.
Physical Activity:Perform all or some of the following tasks during the work day: reading, writing, speaking, listening, typing, sitting, and standing for long periods of time.
Equipment Used:Operate any or all of the following: personal computer, telephone, copy machine and fax machine.
Position Requirements: These are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
To perform effectively in this position, the incumbent must have:
- Current Certification by the State as a Pharmacy Technician required.
- Two years prior experience in a similar position highly preferred.
- Working knowledge of Microsoft Word and excel required.
- Fluency in written and spoken English required.
- Fluency in written and spoken Spanish highly preferred.
- Demonstrated ability to be organized and detailed oriented.
- Demonstrated ability to work as a member of a multi-disciplinary team of staff and volunteers and to be able to work with professionals with different management styles.
- Demonstrated ability to work under minimum supervision, self-starter, reliable and dependable.
- Demonstrated ability to respond with sensitivity to people of diverse cultures and various lifestyles.
- Demonstrated ability to listen and communicate with others in a professional and caring manner.
- Willingness to commit to the philosophy and goals of the Saban Free Clinic.
The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others.
OUR MISSION Saban Community Clinic, in collaboration with strategic partners, serves as a medical home for the underserved and those who are most vulnerable by providing comprehensive, dependable and affordable quality health care in a caring environment.
OUR HISTORY In 1967 the Clinic (originally named The Los Angeles Free Clinic) opened its doors to provide medical, behavioral health and social services to low-income and uninsured individuals at no cost. The staff was made up entirely of volunteers and operated solely on donations. In 2008 The Los Angeles Free Clinic was renamed The Saban Free Clinic in honor of a $10 million endowment from philanthropists Cheryl and Haim Saban. Reflecting its new designation as a Federally Qualified Health Center in a new era in health care with the Patient Protection and Affordable Care Act, the Clinic was renamed to Saban Community Clinic in 2013.
The Clinic is a proud community clinic training site, partnering with Cedars-Sinai Medical Center and Kaiser Permanente on residency training programs, and with the David Geffen School of Medicine at UCLA on the Jim Slotnick Fellowship in Medicine, a paid fellowship at Saban Community Clinic for first-year UCLA medical students.