City of Burbank

301 E. Olive Avenue
Burbank , CA
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FIELD SERVICE REPRESENTATIVE

City of Burbank
Burbank, CA Full-time
Posted on June 23, 2019

The City of Burbank has an outstanding opportunity available for a Field Service Representative to perform a variety of skilled and office work related to water and electric meters for the Customer Service & Marketing Division of Burbank Water and Power.

You will organize and complete daily workload for Field Services activities; work closely with and may assign work to Customer Service staff; ensure all field activity service orders are handled accurately; use a laptop or other computer device to perform meter analytics; use a variety of front-end applications to verify meter reads, ensure data accuracy, and calculate adjustments; perform basic research and data analysis; install residential electric meters, locking rings, turns valves, and clean water meter glass; report need for repairs or malfunctions or tampering of meters; connect and disconnect water and electric meters; reset and reseal demand meters; investigate and discuss abnormal utility meter readings with consumers and take necessary action; operate an automobile in the performance of duties; respond to complaints or questions; train others to perform field work and meter read verifications; promote City programs and services; and perform the functions of Customer Service Representative I, II, and III as needed.

Requires high school graduation or equivalent and three years of recent experience in customer service, billing and collections, or customer dispute resolution, including at least one year experience in utility meter reading, or utility field work, or MDMS. A valid California Class “C” Driver’s License or equivalent at time of hire and the ability to type accurately from clear copy at a speed of 40 net words per minute are also needed. A typing certificate MUST accompany City application to be considered.

Additional requirements include the ability to perform essential functions of the classification, which include being able to: work outside, move objects weighing up to 50 pounds, exert moderate physical effort, bend in all directions, walk on uneven surfaces, and make field observations. PLEASE NOTE: THIS POSITION REQUIRES WALKING IN ALL WEATHER CONDITIONS UP TO SIX HOURS A DAY

We offer a starting salary of $3,938 - $5,429 per month ($22.72 - $31.32/Hr) plus superb benefits including City-contributed retirement plan, cafeteria-style health benefits, and tuition reimbursement. Resumes will not be accepted in lieu of a City of Burbank application. In addition, a Supplemental Questionnaire must also be submitted. Please apply online at: www.burbankca.gov/jobs. If you have a disability and need an accommodation with submitting your employment application online, please contact Human Resources at (818) 238-5021. Completed application and Supplemental Questionnaire must be submitted NO LATER THAN 5:00 p.m. Friday, July 5, 2019. EOE