Technical Support Engineer
TECHNICAL SUPPORT ENGINEER CONSOLIDATED COURT AUTOMATION PROGRAMS
The Consolidated Court Automation Programs (CCAP) is seeking qualified candidates for a full-time Technical Support Engineer. The CCAP Technical Support department is responsible for supporting an efficient computing infrastructure throughout the Wisconsin Court System, which includes computers, peripherals, and networking equipment for over 2800 users in 80 remote locations and two Madison-based central data centers.
LOCATION: Madison, WI
SALARY: Competitive salary plus excellent state benefits.
RESPONSIBILITIES:
(1) Provides technical phone support to all employees of the Wisconsin Court system (75%);
(2) Installs, configures and troubleshoots computer hardware and software in courthouses and other court system offices throughout Wisconsin (20%);
(3) Reacts to technical emergencies and takes appropriate action (5%).
QUALIFICATIONS: Requirted:
Qualified candidates will possess:
(1) Experience providing phone-based customer support;
(2) Training and/or experience in computer hardware and software support and maintenance;
(3) Experience installing, configuring, upgrading and troubleshooting computers, scanners, printers, and other peripherals;
(4) Ability to lift heavy objects;
(5) Valid Wisconsin driver’s license; Preferred: Experience supporting
(6) Active Directory/group policies;
(7) Windows Server;
(8) Remote Desktop Services, and
(9) Wide Area Networking.
DEADLINE: Applications will be accepted until the position is filled. The Wisconsin Court System will provide reasonable accommodations to qualified applicants when requested.
For additional information on the court system visit our website at www.wicourts.gov.
EQUAL EMPLOYMENT OPPORTUNITY